Question 1

Q: Are all the products at Cedar Works Studio handmade?

Accepted Answer

A: Yes, all products at Cedar Works Studio are meticulously handmade in the Hudson Valley at our private studio located in New Paltz. Committed to crafting nature's beauty with local flora, we ensure each pottery piece receives personal attention and care throughout the creation process. This dedication to handmade craftsmanship guarantees that every item is unique and of the highest quality.

Question 2

Q: When will my order ship from Cedar Works Studio?

Accepted Answer

A: To ensure the highest quality and attention to detail, we commit to shipping your order within 5 business days of purchase. Once your items are ready and dispatched, you will receive a confirmation email with tracking information. Thank you for your patience and for supporting artisanal craftsmanship.

Question 3

Q: Can items purchased from Cedar Works Studio be returned if they are damaged or broken?

Accepted Answer

A: If an item you purchased from Cedar Works Studio arrives damaged or broken, we will issue a refund or replacement product, if possible. Our goal is to ensure customer satisfaction even though we are a small business. Due to logistical constraints and our capacity, we cannot offer refunds. We appreciate your understanding and support.

If you do receive a damaged item, please contact our customer service team at hello@cedarworksstudio.com, and we will be happy to assist you with the return process.

FAQ